Justin Eppard
Director at Cloudli Communications
- Role
- Director Customer Support at Cloudli Communications
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Justin Eppard
As Director of Support, I Lead both customer support and development teams with a focus on delivering exceptional customer experiences while shaping meaningful product direction. I specialize in bridging the gap between customers, support operations, and engineering to ensure product decisions are informed by real user needs and business priorities.With a strong background in team leadership, product collaboration, and operational strategy, I drive scalable support solutions, guide development teams through execution, and influence product roadmaps that improve usability, performance, and customer satisfaction. My passion lies in building high-performance teams, fostering cross-functional alignment, and turning customer insight into impactful product outcomes.
Experience
Director Customer Support
Jan 2026 — Present
I’m excited to share that I’ve stepped into a new role as Director of Customer Support with Cloudli Communications!My focus will be on building strong, trusted partner relationships and empowering our support team to do their best work every day. I believe great customer support is built on collaboration, clarity, and people who feel supported to lead.If you’re a partner, teammate, or someone passionate about customer experience, I’d love to connect. Share what great support looks like to you or reach out—I’m always up for a conversation. Looking forward to what we’ll build together.
Education
Metropolitan State University of Denver
Sports Studies
2008 — 2009
Western Colorado University
Kinesiology and Exercise Science
2006 — 2008
Skills
- Call Centers
- Business Development
- Software as a Service (Saas)
- Product Marketing
- Sales Presentations
- Mpls
- Account Management
- Managed Services
- Forecasting
- Cold Calling
- Pri
- Business Analysis
- Voip
- Channel Partners
- Business Strategy
- Business Process Improvement
- Salesforce.com
- Marketing
- Unified Communications
- Driving New Business
- Telecommunications
- Product Management
- Networking
- Sales Process
- Management
- Team Building
- Ip Pbx
- Direct Sales
- Key Account Management
- Strategic Partnerships
- Crm
- Solution Selling
- Business Planning
- Ethernet
- T1
- Sales Operations
- Customer Retention
- Professional Services
- B2b
- Mitel
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