Justine Morgan
🚀 Team Lead | SaaS | MBA Student 🚀
- Role
- Client Servicing Team Lead at Clearwater Analytics
- Location
- Boise, ID, US
- LinkedIn followers
- 500 followers
About Justine Morgan
With a dynamic career spanning 14 years in the intersection of education and technology…
Experience
Client Servicing Team Lead
Apr 2025 — Present · Boise, ID, US
Lead client servicing operations for 44 direct insurance clients within the Core Insurance vertical, ensuring delivery of high-quality investment data and analytics•Manage and develop a team of 9 direct reports, providing coaching, feedback, and performance support to drive client satisfaction and team growth•Serve as primary escalation point for strategic accounts, overseeing daily workflows and facilitating proactive issue resolution•Utilize Salesforce to track client communications, manage pipelines, and monitor service metrics•Build and maintain Power BI dashboards to analyze service trends, identify efficiency opportunities, and drive data-informed decision-making•Partner cross-functionally with Product, Onboarding, and Engineering teams to support enhancements and align on client goals•Coordinate client meetings, quarterly reviews, and service touchpoints to maintain long-term engagement and retention
Education
Community College of the Air Force
Munitions Systems
2012 — 2017
Southern New Hampshire University
Bachelor of Arts - BA, Psychology
2017 — 2020
Community College of the Air Force
Associate's degree, Instructor
2012 — 2017
Boise State University
Master of Business Administration - MBA, Business Administration and Management, General
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