Justine Hormigas

Customer Success @ Wolters Kluwer - CT Corporation

Role: Senior Customer Success Associate at Wolters Kluwer
Location: Irvine, CA, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Justine Hormigas

Experienced Customer Success Manager with a demonstrated history of working in the computer software and corporate compliance industries.

Experience

Senior Customer Success Associate
Wolters Kluwer
Mar 2024 — Present
Proactively managed the full life cycle of the order process, driving cross-selling opportunities that led to an additional in Q3 product sales-Project managed and prioritized high volumes of requests, handling an average of 50 requests per day using SalesForce and other internal systems, ensuring a 98% on-time response rate-Delivered consultative customer service to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance-Provided prompt and professional service to small businesses, achieving a 95% customer satisfaction rate.

Education

UC San Diego
Bachelor of Science - BS, Cognitive Science w/ Spec Neuroscience

Contact information

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Work email
j••••••••@wolterskluwer.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Wolters Kluwer

Software Development · 22K employees · Founded 1836

Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide. Equal Opportunity Employer To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. Beware of Recruitment Fraud! 🔒 Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself: - Apply only via our secure Workday hub on our Careers page. - Our recruiters never ask for banking info or payments. - We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail). Report suspected fraud: t••••••••@wolterskluwer.com. If you've made a payment, contact local authorities. Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert

wolterskluwer.com

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About Justine Hormigas

Experience

Senior Customer Success Associate

Education

UC San Diego

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