Justine Dupuis Soulière
Customer Success and Operations @Panorama
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WORK HISTORY
Customer Success and Operations @Panorama
Montréal, QC, CA
Reporting directly to the CEO, I manage a portfolio of 48 client accounts, ensuring seamless service delivery and long-term adoption. I lead client-facing initiatives as a project manager, known for executing quickly and precisely across cross-functional teams- Improved onboarding efficiency through automation and structured training video paths, enabling autonomous learning- I focus on enhancing the customer experience using data-driven insights and feedback analysis, and regularly contribute to product strategy by identifying feature opportunities and improvement areas.
EDUCATION
University of Montreal
Certificate in Digital Information Management
HEC Montreal
Certificate
Vatel - International Hotel Management and Business School
Bachelor International Hotel Management
HEC Montreal
Certificate, Business Management
University of Montreal and HEC Montreal
Bachelor
ABOUT JUSTINE DUPUIS SOULIÈRE
CX Ops @Panorama The first governance software designed for visionary boards ⚡️
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