Justine Olson
Partner Success Manager @ Nexben
- Role
- Partner Success Manager at Nexben
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Justine Olson
A partner success pro who builds strong relationships, simplifies complexity, and helps teams grow faster. Known for turning insights into action, smoothing processes, and keeping partners energized and moving forward.
Experience
Partner Success Manager
Nov 2025 — Present · Grand Rapids, MI, US
Assess customer requirements, anticipate future needs, and engage others relative to strategic growth initiatives.• Attend client events to enhance and expand relationships.• Conduct partner satisfaction/feedback forums to ensure partner satisfaction and improve customer experiences.• Develop and communicate data-driven recommendations for partners and internal teams.• Develop and implement an effective account planning strategy for assigned partner relationships to ensure product adoption, retention, and growth.• Develop communication cadence for assigned relationships, ensuring Nexben products and services support partner objectives.• Develop, manage, and report on partner growth and retention performance.• Directly manage highly complex partners, working to identify clear and measurable business objectives.• Internally communicate partnership plans and align relevant teams behind the initiatives.• Lead review meetings to continuously articulate the value of Nexben and partners\' performance against goals and encourage adoption and expansion across the partner\'s organization.• Liaise with key departments to ensure core program objectives are being accomplished.• Manage pre- and post-client meeting tasks: preparation of meeting material, post-review meeting minutes, contract amendments, etc.• Proactively engage partners to ensure successful renewals, including opportunities for product expansion.• Proactively engage with partners through phone, email, video call, etc.• Review Nexben practices with partners to ensure maximum satisfaction with products and services.• Serves as an expert on Nexben product best practices, new regulatory requirements, industry trends, and competitor services/offerings throughout the client service function.• Support other duties as assigned.
Education
Columbia College Chicago
Bachelor of Arts (B.A.), 3.75 GPA
2012 — 2016
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