Justine Mugavero

About Justine Mugavero

Renewals and compliance professional with 5+ years of experience across Microsoft, Softchoice, and SHI. I bring a strong track record managing enterprise licensing agreements, driving customer success through renewals and upsells, and guiding teams with Salesforce pipeline forecasting and risk mitigation.I’m passionate about bridging compliance governance with customer growth, and I thrive in roles where I can protect the business while strengthening client relationships.

Experience

1. Commercial Executive

   Microsoft

   Jul 2023 — Present

   I served as the compliance and deal structure lead for high-value Federal opportunities, ensuring contracts aligned with government regulations and internal policies while helping sales teams close deals more efficiently.• Guided Federal renewals and contract negotiations, protecting compliance and mitigating risk.• Partnered with Deal Desk, Sales, Legal, and Partner teams to streamline approvals and accelerate turnaround.• Contributed to renewal forecasting and quota-setting accuracy by validating billing data.• Designed and launched a SharePoint site and co-led a Power BI dashboard initiative, boosting team efficiency and reporting accuracy.• Identified upsell opportunities during renewal cycles, expanding account value while maintaining compliance.• Coached a new hire on policies, processes, and licensing standards, enabling them to close multi-million-dollar deals in their first year.

Education

• Rider University

  Bachelor of Science (BS)

  2013 — 2015

• Middlesex County College

  Associate's degree

  2008 — 2013