Justine M.

About Justine M.

Justine has over 36 years of business experience, 30 of those years in the Human Resources function. Justine joined Key Bank January of 2020. In her current role Justine provides HR support to consumer client groups, including multiple Consumer Retail Banking regions, Business Banking and recently Wealth Leaders. Justine collaborates with Centers of Excellence to identify and deliver solutions; she works in tandem with leadership to develop human capital strategies to support workforce demands; she partners with leadership on associate engagement including, Coaching/Developing Executive Leaders, and leadership effectiveness skill building. Previously at Delaware North Companies, Justine had regional leadership responsibility for multiple subsidiaries, where she supported $675M in annual revenue, serving 18 airport accounts across the U.S. and Canada, 4 New York State toll road plazas; and 3 divisions operating at TD Garden, which includes sales/marketing, food/beverage/retail, and hockey operations. Responsibilities include all aspects of HR, including Senior Management Recruitment/Selection, Management Development/Coaching, Labor & Employee Relations and Strategic Workforce Planning in support of organizational growth. From 2007 to 2011, Justine was part of Delaware North’s successful Sportservice subsidiary with revenue growth of $400M (2007) to $640M (2011), supporting the addition of 12 new contracts into the Sportservice portfolio.

Experience

1. Senior Human Resources Business Partner

   KeyBank

   Jan 2020 — Present · Buffalo, NY, US

   Key Bank is a regional banking organization. As an integral member of the Central Region, I provide HR support to consumer client groups, including multiple Consumer Retail Banking regions, Business Banking and Wealth field Leaders, and collaborate with Centers of Excellence to identify and deliver solutions.•Partner with regional leaders to lead teams through COVID-19 pandemic, including adjusting business delivery models and processes to reduce business disruption while delivering quality client service•HRBP sponsor for internal top talent development and intern programs, with a lens toward diverse talent•Developed and delivered Virtual Learning & Development talent programs •Partner with market leaders on talent discussions and identify talent development opportunities•Drafted and delivered Affirmative Action Plans for multiple regional markets

Education

• Kettering University

  Bachelor of Science (BS), Industrial Administration/Labor Relations

  1984 — 1989

• The Defiance College

  Master, Business & Organizational Leadership

  1998 — 2000