Justine G.
Global Customer Operations Manager @SurveyMonkey
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WORK HISTORY
Global Customer Operations Manager @SurveyMonkey
London, GB
Leadership & Team Development: Lead a team of 10 multi-lingual customer support professionals, providing coaching, mentorship, and performance management to ensure consistent, high-quality service delivery.• Operational Management: Oversee daily operations, ensuring team efficiency, process adherence, and alignment with organisational goals.• Customer Experience Strategy: Continuously analyse customer feedback and team performance data to implement solutions that enhance the customer journey and satisfaction metrics.• Cross-Functional Collaboration: Partner with departments such as Quality, Training, and Product to align support initiatives with company-wide strategies.• Process Optimisation: Identify and execute opportunities to streamline workflows and improve operational efficiency.
EDUCATION
Universite de Lorraine
Bachelor's degree, Business Studies and Languages
Université Grenoble Alpes
Higher Diploma (remote studies), Teaching French as a Second or Foreign Language
University College Dublin
Master of Arts - MA, Modern Languages
Technological University Dublin
Erasmus Program
ABOUT JUSTINE G.
Customer-centric leader with over six years of progressive experience in customer operations, support management, and team leadership. Skilled in driving operational excellence, enhancing customer satisfaction, and leading high-performing multi-lingual teams. Passionate about fostering collaboration, developing talent, and delivering innovative solutions that create a lasting impact.
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