Justine Fitz
Project & Customer Experience Coordinator at Zion Solutions Group - Creating Memorable Experiences & Guiding Intelligent Change
- Role
- Project Coordinator and Customer Experience Coordinator at Zion Solutions Group
- Location
- Athens, GA, US
- LinkedIn followers
- 500 followers
About Justine Fitz
Graduate from the University of Georgia with a degree in Supply Chain Management and Consumer Economics
Experience
Project Coordinator and Customer Experience Coordinator
Sep 2023 — Present · Athens, GA, US
Project Coordinator – Zion Solutions Group (2 years)• Independently managed small-scale warehouse infrastructure projects, including conveyor belt installations and racking system deployments.• Led customer meetings to gather requirements, clarify project scope, and ensure alignment throughout project execution.• Coordinated and supervised on-site mechanical and electrical installation teams, ensuring work was completed safely, efficiently, and to specification.• Maintained detailed project schedules and documentation, leveraging organizational systems to keep tasks on track and stakeholders informed.• Served as a cross-departmental communicator, bridging engineering, sales, logistics, and field operations to resolve issues quickly and streamline workflows.• Proactively problem-solved on site, identifying risks and driving real-time solutions to keep projects on schedule and within scope.Customer Experience Coordinator – Zion Solutions Group (1 year)• Developed and documented end-to-end SOPs for key operational workflows, including sales order processing, warranty handling, and project handoff procedures.• Acted as a primary customer liaison, managing communications and providing timely support on operational or technical concerns.• Led weekly status update meetings with customers to review open items, address blockers, and maintain transparent progress reporting.• Collaborated with project managers and internal teams to ensure smooth transitions from project completion to customer support operations.• Investigated and resolved customer issues by coordinating cross-functional resources and driving root-cause solutions.• Improved organizational efficiency and customer satisfaction by standardizing processes and strengthening internal handoff communication channels.
Education
The University of Georgia
Supply Chain Management
2016 — 2020
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