Justine Delecroix
Head of Customer Service & Transformation @Airbus Beyond
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WORK HISTORY
Head of Customer Service & Transformation @Airbus Beyond
Toulouse, FR
Dual mandate combining the leadership of Global Service Delivery with the strategic transformation of the company\'s operational model. Driving the Transformation- Strategic Evolution: Orchestrating the shift of our service model towards higher value-added solutions and scalability- Operational Roadmap: Defining the target operating model to integrate new technologies (AI & Automation) into core business processes- Change Management: Leading organizational design and workforce planning to align team capabilities with future market demands. Managing Operations- Global Delivery: Overseeing the international coordination team responsible for deploying large-scale learning programmes for key accounts- Excellence Standards: Defining and implementing global standards to ensure consistency, quality, and efficiency across all regions- Client Success: Accountable for overall client satisfaction and the reliability of service execution.
EDUCATION
European School of Advanced Management
Master's degree (MA)- (valedictorian - with honors), Business Administration and Management
IGS Campus
Higher National Diploma (valedictorian), Management of commercial units
University Le Mirail
Diploma of Higher Education, Foreign Languages (english/chinese)
IGS
Master's degree (valedictorian - with honors), Human Resources Management
SKILLS
ABOUT JUSTINE DELECROIX
I believe in sharing & collaborative work, taking benefit of working with diverse cultures & expertises to develop myself & others. I consider that challenges are opportunities to grow & learn. This is why I am curious and love learning new things and break monotony by collaborating to a various range of activities in which I can contribute with my skills (project management, team coordination, organisation, rigour, interpersonal skills). I am customer focused and proposal & solution oriented. I take pride in being a perfectionist and commit to provide high-quality services while taking care of getting to the point. I enjoy tackling new business challenges and feed my creativity by proposing customised solutions in cooperative climate.
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