Justine Burn
General Manager Technology & Customer Operations @AMP New Zealand
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WORK HISTORY
General Manager Technology & Customer Operations @AMP New Zealand
Reporting directly to the Managing Director, the General Manager of Technology and Customer Operations holds executive oversight over several critical areas including Transformation and Innovation, Customer Operations, IT Operations, Salesforce CRM, Digital Development, Data and Integration, and Information Security. This role is pivotal in driving strategic initiatives that enhance organizational efficiency and customer satisfaction. With a focus on leading technological advancements and securing data integrity, the position ensures seamless integration of innovative solutions across all operational sectors, fostering a highly responsive and future-oriented business environment.
EDUCATION
Auckland University of Technology
National Certificate in Business Studies, Business/Commerce, General
Auckland University of Technology
National Certificate In Banking, Business, Management, Marketing, and Related Support Services
The Academy of Digital Business Leaders
Executive Diploma in Digital Business, Digital Leadership in Business
Institute of Project Management
Master of Organizational Change, Change Management
INSEAD
Strategy in the Age of Digital Disruption, Digital Strategy
Massey University
Bachelor’s Degree, Bachelor of Business Studies
ABOUT JUSTINE BURN
A seasoned executive with a distinguished 30-year career, currently serving as General Manager Technology and Customer Operations at AMP New Zealand Wealth Management since January 2022. Demonstrates a consistent record of achievement with over 15 years of executive-level experience, encompassing roles as CIO and COO in the financial services sector. Expertise includes ICT, Information Security, AI Governance, Data Management, Customer Operations, Digital Strategy, Program Management, Organizational Transformation, Technology and Business Programs, Natural Disaster Claim Management, Strategic Planning, and Organizational Change.Accomplished in providing transformational strategic leadership to achieve corporate strategies, achieve industry leading staff engagement and manage change to drive optimal organizational performance. Proficient in developing governance structures supporting large programs that drive digital transformation, innovation and change with exceptional stakeholder relationship management. Bachelor of Commerce, Certified AI Governance Professional (AIGP), Certified in Governance of Enterprise IT (CGEIT), Master of Organizational Change, Insead Strategy in the Age of Digital Disruption, Executive Diploma in Digital Business, Certified Project Management Professional (PMP), Member of New Zealand Institute of Management.
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