Justin Duffell
SaaS Leader, Product Adoption Strategist | Driving Initiatives to Maximize Customer Success, Adoption & ROI
- Role
- Senior Product Manager at Ellucian
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Justin Duffell
Experienced, dynamic, motivated professional with 15+ years of experience and a passion for higher education and customer success, creating scalable customer experiences aimed at supporting customer success teams through technology and process improvement. Strong ability to convert data and findings into specific, actionable recommendations. Adaptable and transformational leader with the ability to present solutions to global organizations and delve into technical details with product teams. Excels at interpersonal communication, problem-solving, active listening, product management to provide clients and customers with products and solutions that achieve client needs. Looking to pursue opportunities within education technology, B2B sales, client success operations.Areas of Expertise: Higher Education | Customer Success | Operations Management | Technological System Support | Customer Experience | Program Management | Business Analysis | Leadership | Engagement | Problem-Solving | Change Management | Training & Development | Account Management | UX Design | Solution Evangelism | Sales & MarketingSpecialties: Jira, Gainsight (NXT and PX), Medallia, Qualtrics, Salesforce, ServiceNow, Microsoft Dynamics CRM 365, Tableau, Software Consulting, Corporate Training, Project Management, Business Process Analysis, Instructional Design and E-learning.
Experience
Senior Product Manager
Mar 2024 — Present · Reston, VA, US
Education
Wayland Baptist University
BA, Psychology
1996 — 2000
Texas Tech University
Masters, Higher Education Administration
2000 — 2003
Skills
- Training Delivery
- Requirements Gathering
- Microsoft Sql Server
- Software Documentation
- Data Analysis
- Enterprise Software
- Erp
- Requirements Analysis
- Cloud Computing
- Professional Services
- Higher Education
- Microsoft Dynamics Crm
- Enrollment Management
- Business Process Improvement
- Ms Project
- Agile Project Management
- Saas
- Microsoft Dynamics
- Project Planning
- Strategy
- Instructional Design
- Process Improvement
- Microsoft Office Sharepoint Server
- Software Implementation
- Software Consulting
- Sql
- Visio
- Strategic Planning
- Project Management
- Databases
- Change Management
- Integration
- Project Portfolio Management
- Business Process
- Software Project Management
- Sharepoint
- Training
- Crm
- Microsoft Crm
- Business Intelligence
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