Justin Smith
Key Account Manager | Veterans Advocate
- Role
- Transition Account Manager at Scioto Services
- Location
- Arlington, OH, US
- LinkedIn followers
- 500 followers
About Justin Smith
Operations leader with 27 years of leadership experience gained through military service…
Experience
Transition Account Manager
May 2025 — Present
Directed and managed daily janitorial operations across client facilities, ensuring high standards of cleanliness, safety, and customer satisfaction during site transitions and ramp-ups.• Successfully stood up a new service site, coordinating staffing, equipment deployment, training, and process implementation to meet client timelines and expectations.• Built and maintained strong client relationships through regular communication, responsiveness, and a focus on delivering consistent, high-quality service.• Ensured compliance with safety protocols, company standards, and client-specific requirements while driving operational efficiency and resource optimization.• Developed site-specific cleaning schedules, inspection routines, and quality control procedures to maintain performance standards and ensure accountability.• Monitored labor and supply costs using Microsoft Office-based tools; identified overruns and implemented corrective actions in collaboration with leadership.• Hired, trained, and supervised janitorial staff; conducted performance evaluations, issued timely feedback, and addressed personnel issues in accordance with company policy.• Held regular team meetings and on-site training sessions to reinforce best practices, safety awareness, and alignment with client expectations.• Partnered with Human Resources and Talent Acquisition to ensure staffing levels matched operational demands during transitional periods.• Managed operational budgets, controlled expenses, and recommended cost-effective strategies to improve service delivery without compromising quality.
Education
University of Maryland Global Campus
Bachelor of Science - BS, General Studies
University of Maryland Global Campus
Associate of Arts - AA
Defense Acquisition University
DOD Contracting Surveillance
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