Justin Dilbeck

About Justin Dilbeck

I am a Senior Systems Engineer specializing in modernizing legacy infrastructure and securing complex endpoints. My focus is simple: I kill on-prem dependencies, automate manual workflows, and migrate messy environments to the cloud without downtime.Currently, I architect endpoint management for hybrid environments, recently leading a Zero Trust transition for 1,500+ Windows and Mac devices using Intune, Autopilot, and Jamf Pro. I don\'t just patch systems; I redesign how they are managed to eliminate \"touch\" labor.My Core Expertise:1. Endpoint Architecture & MDM I build Zero Touch provisioning workflows. At Sallie Mae, I replaced manual SCCM imaging with a cloud-native Autopilot framework and automated the Mac ecosystem via Apple Business Manager. I use PowerShell to script away administrative bloat and resolve complex ESP failures.2. Identity Management (IAM) Identity is the new perimeter. I have deep experience deploying Okta and SailPoint/IDN to automate lifecycle management. At Genesis Trading, I consolidated identity providers to simplify user management, reducing provisioning time by 75% and cutting unauthorized access incidents through \"birthright\" role creation.3. High-Stakes Migrations (Cloud & Tenant) I handle the heavy lifting of moving data. I have decommissioned on-prem data centers to Azure (saving $100k/annually), migrated VMware infrastructure to VX Rack, and consolidated file servers to AWS. I am proficient in tenant-to-tenant migrations using tools like BitTitan and SkyKick.Technical Stack:Endpoint: Microsoft Intune, Autopilot, SCCM, Jamf Pro, Apple Business Manager (ABM).Cloud & Infra: Azure, AWS (EC2, S3, Storage Gateway), VMware, Hyper-V.Identity: Okta, SailPoint, Entra ID (Azure AD), AD CS.Automation: PowerShell, Python, Bash.If you need an engineer to lead a migration or modernize your device management strategy, let\'s connect.

Experience

1. Senior Technology Support Engineer

   Sallie Mae

   Jun 2025 — Present

   Served as the lead architect and implementer for a strategic overhaul of endpoint management. Drove the transition from legacy, manual processes to a secure, automated, and cloud-first framework for a hybrid fleet comprising over 1,500 Dell and HP Windows devices and the enterprise Mac population-Windows Autopilot Implementation: Spearheaded the initiative to replace time-intensive manual imaging with a zero-touch Windows Autopilot model for over 1,500 devices. Proactively identified and resolved critical infrastructure blockers by creating a comprehensive business case for the Microsoft Intune Certificate Connector and Intune AD Connector. Collaborated with networking teams to validate and whitelist all required endpoints for seamless deployment-Mac Modernization Strategy: Designed and documented a strategic framework to eliminate a cumbersome 50-step manual setup process for all macOS devices. Architected an automated, policy-driven workflow leveraging Jamf Pro, Apple Business Manager (ABM), and Apple Configurator. Outlined actionable solutions for both future device purchases and the retroactive enrollment of the existing fleet to create a unified management system-Endpoint Policy & Security Enhancement: Conducted a thorough analysis of legacy GPOs to modernize and standardize endpoint configurations within Microsoft Intune. Developed new security baselines and configuration profiles to strengthen the organization\'s security posture and ensure compliance across all managed devices-Advanced Troubleshooting & Automation: Functioned as the top escalation point for complex technical issues, successfully diagnosing and resolving Intune application deployment failures during the Enrollment Status Page (ESP). Authored and implemented custom PowerShell scripts to automate critical administrative functions and enhance the end-user experience such as removing unnecessary pre-installed software on new Dell and HP laptops.

Education

• Western Governors University

  Bachelor of Science - BS, Cybersecurity and Information Assurance

Skills

• Norton Ghost
• Computer Building
• Computer Maintenance
• Operating Systems
• Powerpoint
• Microsoft Excel
• Networking
• Remote Desktop
• Computer Diagnostics
• Software Installation
• Laptops
• Computer Hardware
• Windows Xp
• Telephone Skills
• Microsoft Office
• Sales
• Windows
• Wireless Networking
• Troubleshooting
• Os X
• Virus Removal
• Windows Vista
• Merchandising
• Retail
• Antivirus
• Network Administration
• Windows 7
• Outlook
• Windows Xp Pro
• Cashiering
• Active Directory
• A Certified
• Windows Server
• Hardware
• Technical Support
• Printers
• Help Desk Support
• Customer Service
• Microsoft Word
• Computer Repair