Justin Daleiden
Enterprise Data & Transformation Leader
- Role
- Data for Cx Practice Leader at IBM
- Location
- Fort Walton Beach, FL, US
- LinkedIn followers
- 500 followers
About Justin Daleiden
I’m passionate about using data to create exceptional customer experiences. I lead teams in transforming complex data into actionable insights that drive customer satisfaction, loyalty, and business growth for my clients. With a focus on analytics, AI, and machine learning, I help organizations enhance customer journeys across all touch points.I’ve successfully led initiatives that have resulted in measurable impacts in each of these key areas increases in satisfaction, reduction in churn, and boosts in retention. I also spearheaded a number of various AI-driven solutions, improving service response times and enhancing first-contact resolution.I thrive on leading cross-functional teams, fostering innovation, and mentoring the next generation of data professionals.
Experience
Data for Cx Practice Leader
Sep 2021 — Present · US
With a strong background in data analytics and customer experience strategy, I specialize in transforming complex data into actionable insights that optimize customer engagement, satisfaction, and loyalty.In my role, I lead cross-functional teams to develop and execute data-driven strategies that align with business objectives. My expertise spans advanced analytics, AI, and machine learning, enabling me to identify key trends and opportunities that improve customer experiences at every touchpoint. By integrating these insights into marketing, sales, and customer service efforts, I help organizations stay ahead of the curve in today’s competitive landscape.I am committed to fostering a culture of continuous improvement and innovation within my team, constantly seeking out new tools, technologies, and best practices to drive results. As a leader, I also prioritize the development and mentorship of team members to build high-performing, collaborative teams that are motivated to achieve success.
Education
LSU Shreveport
MBA, International Business
2019 — 2020
Tarleton State University
Bachelor of Applied Science (BASc), Public Relations, Advertising, and Applied Communication
2009 — 2012
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