Justin Cook
Vice President at JPMorgan Chase & Co.
- Role
- Vice President Marketing Product Manager at JPMorganChase
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Justin Cook
Results-oriented Product Leader with 13+ years of experience driving cross-functional initiatives and managing end-to-end product lifecycles. Proven track record of leading large-scale platform transformations, improving backlog health, and delivering customer-centric solutions across marketing, contact center, and financial services ecosystems. Known for blending strategic thinking with hands-on execution in agile environments, with deep experience in JIRA administration, customer journey mapping, and stakeholder engagement.
Experience
Vice President Marketing Product Manager
Sep 2023 — Present · Tempe, AZ, US
Lead product strategy and development across five high-impact marketing applications within the Marketing Application Platforms group. Responsible for driving customer engagement, optimizing marketing performance, and overseeing cross-functional teams in a hybrid environment.• Spearhead product roadmapping and vision, aligning business goals with innovative design thinking and user-centric strategies.• Lead Agile teams to deliver scalable marketing tech solutions, while managing stakeholder expectations across technology, data, and marketing verticals.• Champion design strategy and creative ideation to optimize product reach and performance.• Cultivate a high-performance culture through people management, mentorship, and fostering strong cross-functional collaboration.• Build and maintain executive-level relationships to ensure alignment on KPIs and product milestones.
Education
University of Phoenix
Master of Business Administration - MBA, Human Resources Management and Services
2018 — 2020
MIT Sloan School of Management
Artificial Intelligence in Business Strategy
University of Phoenix
Bachelor of Business Administration (BBA), Business Administration and Management, General
2009 — 2012
Skills
- Microsoft Office
- Project Management
- Call Centers
- Integration
- Project Portfolio Management
- Project Delivery
- Technical Support
- Business Analysis
- Infopath Forms
- User Acceptance Testing
- Process Improvement
- Nice Call Recording
- Leadership
- Business Requirements
- Customer Service
- Visio
- Credit Cards
- Business Process Mapping
- Troubleshooting
- Stakeholder Management
- Scrum
- Agile Methodologies
- Team Building
- Business Intelligence
- Business Process
- Agile Project Management
- Banking
- Risk Management
- Microsoft Excel
- Financial Services
- Systems Analysis
- Business Process Improvement
- Analysis
- Training
- Sharepoint
- Strategic Planning
- Requirements Gathering
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