Justin Baird

About Justin Baird

I am passionate about building great products and solving problems for customers. I\'m an experienced leader at scale, and have led all aspects of product development and delivery. I excel at strategic planning, product delivery, and organizational structure. I am a hands-on leader with the creativity and technical depth to challenge high-performers to achieve even greater heights. I currently own the AWS Certificate Manager Service (https://aws.amazon.com/acm/), a service that lets you easily provision, manage, and deploy Secure Sockets Layer/Transport Layer Security (SSL/TLS) certificates for use with AWS services. My mission is to make managing certificates painless for customers and to make the internet a safer place.

Experience

1. Senior Manager, Software Development

   Amazon Web Services (AWS)

   Feb 2024 — Present · Seattle, WA, US

   Built and operate a cloud security business, serving over 1M customers with AWS Certificate Manager (ACM).• Direct engineering and operations, for a 60+ person organization delivering AWS’s most trusted and security-critical cloud services.• Achieved 99.9+% service uptime through continuous improvements, including serverless compute, advanced monitoring, and CI/CD pipeline optimization.• Mentored and promoted team members to principal levels, fostering an inclusive and high-performance culture, with top-25% survey scores for job satisfaction, manager skills, and team effectiveness.• Partner with Sales, Business Development, Marketing, Customer Service, and peer AWS services to drive customer success and revenue growth• Delivered AWS cloud security services that streamline security processes, improve availability, scale secure machine identities, and enhance security for highly regulated industriesA top recruiter for the organization, an active interviewer, and mentor for individuals.• Doubled multiple teams in size and seniority when needed by the business (SDE and TPM organizations) • Conduct an average of ~120 interviews a year• Mentored individuals across the SDM, SDE, TPM, PM, SDET, QAE disciplines with success in promoting individuals to principal levelshttps://docs.aws.amazon.com/acm/

Education

• University of Michigan

  BS, Computer Science

  1996 — 2002

Skills

• Agile Methodologies
• Management
• Scalability
• Software Engineering
• Software Quality Assurance
• People Management
• Distributed Systems
• Agile
• Web Applications
• Software Development
• Scrum
• Leadership
• Test Automation
• Software Project Management
• Testing
• Quality Assurance
• Mobile Applications
• Databases
• Architectures
• Agile Project Management
• Software Design
• System Architecture
• Architecture
• C#