Justin Acierno

About Justin Acierno

Senior operations leader at Amazon with a track record of building high-performing teams and delivering top-ranked operational performance at scale.I’ve led large customer-facing operations with 400+ employees and $25M+ operating budgets, launched new facilities, and driven sites to #1 performance rankings across North America.My leadership approach focuses on three things:• Building strong leaders• Simplifying complex operations• Driving accountability through data and clear metricsI enjoy solving complex operational challenges and developing teams that consistently outperform expectations in fast-paced environments.Before Amazon, I led ticketing, customer experience, and revenue operations for the University of Pittsburgh Athletics.Always open to connecting with leaders focused on operational excellence and long-term growth.

Experience

1. Senior Manager, Central Programs Quality

   Amazon

   Aug 2024 — Present · Pittsburgh, PA, US

   Senior Manager in Amazon Corporate Operations responsible for customer experience outcomes across the North America middle-mile network. Lead and develop a team of leaders driving defect reduction and on-time processing improvements at scale.Key contributions:• Reduced missorted orders by 24% across the North America middle-mile network, driving $16M in annual cost avoidance• Lead initiatives improving defect reduction and on-time processing across Amazon’s middle-mile logistics network• Partner with operations, product, and analytics teams to identify systemic drivers of customer defects and deploy scalable solutions• Translate customer experience signals into data-driven operational improvements across multiple logistics nodes• Implement operational review mechanisms that strengthen execution rigor and performance accountability across partner teams• Simplify complex operational problems to improve network reliability and customer satisfaction

Education

• University of Pittsburgh

  BA, Communications and Business

  2001 — 2005

• University of Pittsburgh Joseph M. Katz Graduate School of Business

  MBA, Strategy

  2005 — 2007

Skills

• Fundraising
• Marketing Strategy
• Microsoft Office
• Sales
• Social Networking
• Management
• Sports
• Customer Service
• Marketing Communications
• Facebook
• Event Management
• Strategic Planning
• Sales Management
• Account Management
• Social Media
• Sports Marketing
• Social Media Marketing
• Public Relations
• Marketing
• Public Speaking
• Event Planning
• Ticket Sales
• Leadership
• Sports Management
• Athletic Training