Justin Zheng
Systems & Information Engineering @ UVA | Prev @ Lockheed Martin | SASE, SHPE, AfroTech 2024 | Process Optimization, Data-driven Insights, Problem Solving | Empowering Organizations with Innovative Strategies
- Role
- Operations Manager at Amazon
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Justin Zheng
Hello! I\'m an eager first-generation, 4th-year student at the University of Virginia…
Experience
Operations Manager
Jun 2025 — Present · Philadelphia, PA, US
Directed 166 associates to deliver operational excellence at one of Amazon’s top-performing facilities, overseeing ~$330K+(~$175K+ in center store alone) in weekly sales and streamlining freight completion of units/week through process optimization to reduce inefficiencies - Oversaw $2,362,684 in net sales, an 49.19% increase from the previous year, over the course of my time at Amazon- Delivered an 84% customer satisfaction rate by strengthening vendor relationships, enforcing company service standards and monitoring KPI dashboards, increasing sales by an average of 9% each week or ~80% compared to the previous year- Executed and adapted to company wide changes in how employees are scheduled, implemented new initiatives and standards that reduced loss/error percentage to 0.78% and achieved kitchen sales of per day (+36.2% weekly)- Partnered with 5 managers to drive the region’s #1 Outbound delivery, moving 60K+ units weekly (~$140K-$160K revenue)
Education
Valley Junior/Senior High School
High School Diploma
2017 — 2021
University of Virginia
Bachelor of Science - BS, Systems Engineering
2021 — 2025
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