Justin Womack

About Justin Womack

With over a decade in Customer Success, I currently serve as Team Lead - Sr. Technical Account Manager at Arrow Electronics. My role focuses on supporting CloudHealth customers while enhancing customer success and FinOps best practices. I\'ve contributed to initiatives such as creating onboarding programs for team members, developing training materials, and revamping customer success processes to drive customer retention and growth. Leveraging my FOCP certification and expertise in FinOps and customer relationship management, I am committed to fostering strategic outcomes and operational excellence. By collaborating across functions, I strive to empower teams and customers to achieve impactful results, enabling scalable, cost-effective cloud solutions.

Experience

1. Team Lead - Sr Technical Account Manager (Cloudhealth)

   Arrow Electronics

   Jul 2024 — Present · Austin, TX, US

   Supporting CloudHealth customers as a carry-over from VMware and Broadcom, while building out Customer Success and FinOps Best Practices and Opportunities at Arrow. Broadcom sold the Go-To-Market functions to Arrow in May of 2025 and I became an official employee in July of 2024.Arrow Projects Lead: Revamp Onboarding for TAMs and CSMs, Develop Training Collateral, Revamp all Customer Success documentation and processes, Salesforce re-adoption and testing, Onboarding Buddy System, At Risk and Churn Mitigation Procedures & Reporting, SME Program, and Cross Functional Initiatives to drive customer retention and growth.

Education

• Texas A&M University

  Bachelor of Science (BS), Atmospheric Sciences and Meteorology

  2008 — 2012

Skills

• Microsoft Excel
• Microsoft Office
• Sales
• Customer Service
• Salesforce.com
• Customer Satisfaction
• Leadership
• Account Management