Justin Wade
Principal Problem Management Specialist at Discover Financial Services
- Role
- Principal Problem Management Specialist at Discover
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Justin Wade
Experienced Business Risk and Compliance leader with a proven track record in guiding business departments. Specialized in the Issue Management Lifecycle, OFAC, AML, and Forensic Audits, with expertise in computer forensics, financial statements, tax returns, underwriting, data analytics, finance, regulatory risk, quality control, leadership training, and on-site real estate and construction management. Directed and managed a team of 135 professionals, including Managers, Compliance Analysts, Finance Specialists, and Accounting Team. Demonstrates strong written and verbal communication skills, effective interviewing, and attentive listening. Proficient in Microsoft Office tools, particularly excelling in advanced Excel functions (VLOOKUP, Formulas, Charting). Recognized for exceptional performance in reviewing and analyzing historical financial data, including successful handling of fraud investigations and dispute engagements involving large datasets.
Experience
Principal Problem Management Specialist
Jun 2023 — Present · US
Responsible for managing the life-cycle of assigned Consumer Banking Problems, working with team to resolve any escalated blockers, mentoring other members of the team and act as a primary back-up for the senior manager. Responsible for identifying, prioritizing and implementing the improvements for Problem Management process including identifying the root cause and Impact from issues, minimize the future impacts, and document the actions taken to resolve the problem. Work in partnership with the BT, Business, Business Risk, Legal and Compliance teams. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Education
Booker T. Washington H.S. for the Performing and Visual Arts
High School Diploma, Theater, 3.5
1992 — 1996
Roosevelt University
Master of Business Administration (MBA), Accounting and Finance, 3.75
2012 — 2018
Northern Illinois University
Bachelor of Fine Arts - BFA, Theatre/Theater
1996 — 2000
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