Justin Veri
Global SaaS Executive | Growing startups | AI Forward | Captain of Culture | Customer Success evangelist | Growth & Retention Leader | Trusted Business Advisor | Coach & Consultant | Voice of the Customer
- Role
- Vice President, Customer Success at Nsight Health
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Justin Veri
An award-winning leader with a proven track record of scaling Customer Success functions in SaaS, MedTech, and tech disruptor industries. Expertise in driving customer retention, Go-to-Market (GTM) strategies, optimizing post-sale processes, and enhancing client satisfaction through innovative strategies and cross-functional leadership, as evidenced by an ability to manage a $40M Annual Recurring Revenue (ARR) base and a team of 10+. Adept at implementing Customer Success frameworks, improving operational efficiency, and leading high-performing teams to meet customer and business objectives. Now positioned for the next senior leadership role of increased scope and responsibility, leveraging extensive experience in a high-growth, mission-driven company. NPS Growth: NPS increased by 166% at PaceMate through the implementation of a customer feedback process and follow-up engagement strategy, significantly enhancing customer satisfaction. Time-to-Revenue: Reduced time to revenue by 44% at PaceMate, cutting onboarding time from 189 to 107 days by launching a dedicated implementation function. Market Expansion: Successfully led Cardiologs’ entry into the Canadian market, securing $400K in new ARR by navigating post-acquisition complexities and establishing strategic partnerships. Team Development: Hired and onboarded 2 CSMs simultaneously at Cardiologs, reducing ramp-up time by 75% and enhancing internal collaboration.
Experience
Vice President, Customer Success
Jul 2025 — Present
Education
Boston University Metropolitan College
Project Management, Business
2012 — 2012
University of Massachusetts Amherst
Bachelor's, Communication
2003 — 2007
Skills
- Strategic Planning
- Accounting
- Microsoft Office
- Sales
- Strategy
- Healthcare Consulting
- Auditing
- Process Improvement
- Account Reconciliation
- Marketing
- Professional Services
- Data Analysis
- Management
- Strategic Consulting
- Account Management
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