Justin Tyus

About Justin Tyus

With over 12 years of experience in the hospitality industry, I am a passionate and driven leader who strives to deliver exceptional service and value to clients, guests, and stakeholders. As the Assistant General Manager at North American Properties, I oversee the daily operations, program development, and client relations of a mixed-use development that includes residential, retail, office, and hotel components. I have a proven track record of improving operational efficiency, cost savings, and process improvement, as well as fostering strong interdepartmental and cross-functional work relationships. I have also developed and implemented innovative programs and initiatives that enhance the guest experience, increase customer loyalty, and generate revenue. Some of my achievements include winning multiple awards for service excellence, increasing user retention rate by 25%, and securing a large contract with a major corporate client. I am proficient in various business and hospitality software, such as Word Suite, Excel, PowerPoint, Outlook, SharePoint, MICROS, and Salesforce. I am fluent in English, beginner in speaking Spanish and Arabic, which enables me to communicate effectively with diverse audiences.

Experience

1. Assistant General Manager

   Jamestown

   Oct 2024 — Present · Newport, KY, US

Education

• International Academy of Design and Technology-Nashville

  Associate of Arts and Sciences - AAS

  2009 — 2011

• Middletown High School

  High School Dipolma

  2003 — 2007