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Current company Coeo Solutions, Llc
Telecommunications · 50 employees · Founded 2014 · Schaumburg, Illinois, United States
COEO Solutions is a managed network and communications provider built for multi-location mid-market businesses. Large carriers have a pecking order. Fortune companies get dedicated teams and senior engineers. Mid-market businesses with multiple locations get call centers and reactive support. That gap is exactly why COEO exists. We call this segment the Forgotten and it is the only market we serve. Multi-location businesses between 10 and 500 sites, running real operations across healthcare, manufacturing, financial services, hospitality, and retail. These organizations have the same connectivity and communications complexity as a large enterprise. They deserve the same level of service. With most providers, they do not get it. COEO delivers a fully managed network and communications experience built for this market. Every customer gets a named account manager, a dedicated project manager, and an engineering team that knows their environment. We provide a 100% uptime SLA with proactive outage reporting, 24/7 US-based support, and a service model designed to stay with you through growth, location changes, and technology transitions. Our portfolio covers UCaaS, CCaaS, SIP trunking, Microsoft Teams Operator Connect and Direct Routing, SD-WAN, SASE, next-generation POTS replacement, number reputation management, and bandwidth aggregation. NPS of 87. Net revenue retention of 108%. Average customer renews three or more consecutive contracts. Founded 2014, headquartered in the Chicago area, backed by Riata Capital. 844-300-COEO