Justin Thorn
Principal Product Consultant @PrismHR
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WORK HISTORY
Principal Product Consultant @PrismHR
Lead software implementations for new PrismHCM customers to include overallcustomer communications, project management, system configuration, testing andtraining.• Develop, maintain, and track implementation deliverables, phases, and milestones.• Help lead HCM Services team initiatives and special projects and collaborate crossdepartments to accomplish goals and objectives.• Provide advanced/strategic consulting to clients, including Best Practices.• Deep Subject Matter Expert on one or more areas within HCM, train internal employees,stay current with system features and functionality, provide UAT testing andtroubleshooting support on escalated client issues.• Promote customer self-service by owning, maintaining, and building out Help Articlesand How To content.• Identify and Submit Product enhancements and maintain regular communication andcollaboration on elements and direction of Product Roadmap.• Build and maintain customer relationships to ensure overall customer satisfaction andengagement.• Interact with clients by phone, email, and/or chat to diagnose and troubleshoot issues,and provide status updates and resolutions to reported issues.• Assist with pre-sale discovery.
ABOUT JUSTIN THORN
With over 20 years of experience in the industry, I am a seasoned Senior Product Manager specializing in Onboarding and Employee Experience. My passion lies in creating seamless and engaging experiences that help organizations welcome and empower their new hires, as well as cultivate a positive work environment for existing employees. Throughout my career, I have honed my skills in developing innovative onboarding strategies, streamlining processes, and implementing cutting-edge technologies to enhance employee engagement and satisfaction. By leveraging my deep understanding of user needs, market trends, and organizational goals, I have successfully led cross-functional teams in delivering impactful onboarding and employee experience solutions. My expertise extends beyond product management, as I possess strong leadership and collaboration skills, enabling me to foster strong relationships with stakeholders and guide teams towards achieving common objectives. I thrive on tackling complex challenges, utilizing data-driven insights to drive decision-making and delivering results that positively impact both individuals and organizations. In addition to my extensive industry experience, I hold a track record of driving successful product launches, optimizing user experiences, and implementing best practices in onboarding and employee engagement. I stay at the forefront of industry advancements and emerging trends, ensuring that the solutions I develop align with the ever-evolving needs of today’s workforce. As a Senior Product Manager, I am committed to creating exceptional experiences that empower employees, facilitate their growth, and contribute to the overall success of organizations. I am excited to continue making a meaningful impact in the industry, enabling companies to attract, retain, and nurture talent through exceptional onboarding and employee experiences.
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