Justin Thomas John
Service Desk Analyst L3 at Wipro Technologies
- Role
- Service Desk Analyst L3 at Wipro
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Justin Thomas John
Experienced Subject Matter Expert with a comprehensive technical, service desk and leadership skills for over 6 years in IT & Outsourcing industry. • Managed a 20-member cross-functional (product, sales, support) team and coordinated with 5 business partners towards improving the project. • Proficient in Project Management, Technical Service, Maintaining Customer Success Strategies, Quality Control and Incident/Service Request Management. • Good hands on experience in MS-Office, Zendesk, ServiceNow and training team to focus on daily goal and thereby meeting the client’s requirements and building customer relationships as part of the relevant process.
Experience
Service Desk Analyst L3
Sep 2022 — Present · Bengaluru, IN
Education
Infant Jesus College of Engineering
Bachelor’s Degree, Electronics and Communication Engineering, 1st Class
2010 — 2014
B Borooah College
Bachelor of Science - BS, Science, 2nd Class
2006 — 2008
Central Public School
High School, Matriculation (10th Standard), First Class
2001 — 2006
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