Justin Southwell
Vice President Global Business Services @GXO Logistics, Inc.
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WORK HISTORY
Vice President Global Business Services @GXO Logistics, Inc.
Greenwich, CT, US
Launched and managed a $45M/year business process outsourcing (BPO) relationship and India Development Centers.Served as key executive to drive multi-million-dollar cost savings & process improvements globally across HR, IT, and Finance.• Led high-performing global teams across India and the U.S, fostering leadership capability, accountability, and a culture ofcontinuous improvement and operational excellence.• Drove negotiation and execution of enterprise BPO initiatives across corporate functions, generating multimillion-dollarsavings through global standardization and supplier innovation.• Directed implementation of automation, RPA, & AI solutions to strengthen adoption, accuracy, & efficiency in shared services.• Championed shared services transformation and operating model design to align global processes and technology withenterprise strategy by implementing continuous improvement frameworks.• Managed two internal shared services centers with 200+ employees, expanding both the scope of services and globaldelivery footprint.• Set governance, KPIs, & Power BI dashboards to measure performance, demonstrate ROI, & track continuous improvement.
EDUCATION
Hamline University School of Law
Juris Doctorate
University of Wisconsin-Madison
Bachelor of Business Administration - BBA
ABOUT JUSTIN SOUTHWELL
I build resilient, high-performing sourcing organizations that power global business…
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