Justin Sicienski
Sr. Product Manager - Commercial Cards
- Role
- Sr Product Manager - Commercial Cards at TD
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Justin Sicienski
Commercial Payments and Card Product Leader with 16+years of experience across banking…
Experience
Sr Product Manager - Commercial Cards
Jul 2024 — Present · Buffalo, NY, US
Strategic thinker with significant in-depth and/or breadth of expertise in a complex field and knowledge of broader related areas• Accountable for major functional areas with mass or niche products/segment suite and high levels of complexity and attributes• Develops and implements products/policies and procedures in such a way that it enhances the end-to-end customer experience (including training, enhancement and irritant reduction) while achieving business objectives• Liaises with partners (i.e. Marketing, Phone Channel, Retail) to understand industry and customer trends; analyzes challenges and identifies areas of opportunity through customer research, focus groups, and external secondary research; facilitates ideation sessions and builds necessary business cases for NPD, identifying solutions and building stronger plans for growth• Designs end to end process for development, implementation, use, reporting and feedback on developed products and segments• Directs and coordinates market research to determine underlying customer needs – input to development process• Participates in the day-to-day management of the product(s), identifying and implementing product features and enhancements, providing business case support of recommendations and assisting in the strategic development of new initiatives
Education
SUNY Brockport
Bachelor's degree, Business, Management, Marketing, and Related Support Services
2001 — 2005
Skills
- Customer Service
- Account Reconciliation
- Account Management
- Wealth Management
- Mortgage Lending
- Commercial Lending
- Customer Relations
- Relationship Management
- Retail Banking
- Commercial Banking
- Credit Card Fraud
- Credit Card Transaction Processing
- Accounts Receivable
- Banking
- Credit
- Portfolio Management
- Loans
- Credit Cards
- Credit Card Analytics
- Accounts Payable
- Credit Analysis
- Customer Support
- Accounting
- Cross Selling
- Credit Risk
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