Justin Russell
Automotive and EV Expert / Father
- Role
- Ev Field Service Specialist at Lucid Motors
- Location
- Orem, UT, US
- LinkedIn followers
- 500 followers
About Justin Russell
Results-driven automotive professional with a strong passion for technology, team…
Experience
Ev Field Service Specialist
Sep 2025 — Present · Utah County, UT, US
Perform on-site service, repairs, and recall campaigns on customer EVs at their homes or workplaces.Conduct advanced diagnostics on high-voltage and low-voltage systems using OEM software and oscilloscope-based methods.Coordinate directly with engineering and technical support teams to resolve complex issues and provide field feedback.Execute software updates, calibrations, and system integrations to ensure vehicle performance and safety compliance.Build strong rapport with clients by clearly explaining repairs, instilling confidence, and providing a premium ownership experience.Maintain strict adherence to safety protocols when servicing high-voltage components and energy storage systems.Provide detailed service reports and technical feedback to inform continuous product and process improvements.Represent the brand as the primary customer-facing service contact in the field, embodying professionalism and technical expertise.Independently plan, schedule, and manage daily service visits to maximize efficiency and customer satisfaction.
Education
Weber State University
Bachelor of Science - BS
2017 — 2021
Weber State University
Bachelor of Science - BS
2017 — 2021
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