Justin Rippel

About Justin Rippel

HR Shared Services Manager at Foot Locker Inc.

Experience

1. Human Resources Shared Services Manager

   Foot Locker

   Nov 2021 — Present

   Responsible for achieving high levels of quality service and evaluating/reporting on quality and service controls within team utilizing phone system, ServiceNow case management system, and outlook emails· Drive efficiencies and process improvements, including process design, compliance documentation and reporting· Manage department’s workflow ensuring adherence to policies and coordinate/adjust assignments to meet deadlines and SLA’s· Implements new programs, policies, coordinating changes to current procedures within the intranet site· Act as a liaison between between HR Centers of Excellence and HRBP’s within our menu of services· Partners with various functional leads on HR administration projects, acting as Subject matter Expert for HR Services for changes to system, regulations, plans and policies·Train and develop direct reports setting performance goals, conducting reviews, and promote continuous improvement· Responsible for administering the benefit plans in a compliant manner. Must keep current on all regulatory and legislative updates impacting benefit plans, such as ACA, COBRA, HIPAA, ERISA and other updates from the DOL, HHS and IRS· Create ServiceNow dashboards and filters for the department to monitor calls, ServiceNow cases, internal tracking sheets, and organize incoming cases from team members· Create and update PeopleSoft query reports and criteria to accurately audit data for benefit compliance and accuracy. Edit and compare reports to identify and correct errors found in the system· Partner with the HRIS team to manage HR system enhancements within Jira tickets

Education

• Wisconsin Lutheran College

  Bachelor’s Degree, Communicative Arts Business

  2013 — 2017