Justin Peek

About Justin Peek

I lead the AI Factory Concierge team, driving the structured development and deployment of AI Agents at scale. As the architect of the AI Factory framework, I define the Assembly Line process, establish quality gates, and implement governance to ensure AI Agents meet accuracy, compliance, and operational standards. I design and implement all AI Accelerator training materials, equipping business professionals with the knowledge and tools to build AI Agents that integrate seamlessly into their workflows. My work standardizes AI adoption across the firm by developing operational best practices and scalable processes that drive efficiency, consistency, and innovation. By combining strategic leadership with hands-on enablement, I streamline AI deployment, optimize AI Agent performance, and foster widespread adoption of AI-driven solutions. My focus is on transforming the way teams interact with AI, ensuring it becomes an integral and trusted part of business operations.

Experience

1. Ai Factory, Global Program Lead

   EY

   Jan 2022 — Present · Charlotte, NC

   Lead of the AI Factory Concierge team, scaling AI Agent development through structured processes and hands-on enablement. Architect the AI Factory framework, defining the Assembly Line process, quality gates, and governance for AI Agent production. Design and implement all AI Accelerator training materials, equipping business professionals with the knowledge to create and deploy AI Agents. Develop standard operating procedures that drive consistency, efficiency, and adoption of AI across the firm.Value & Impact- Scale AI Agent development by establishing structured processes, reducing inefficiencies, and ensuring high-quality outputs- Enable business teams to build AI Agents through a standardized Accelerator program, fostering AI adoption at scale- Define AI Factory governance with quality gates, ensuring AI Agents meet accuracy, compliance, and operational standards- Streamline AI deployment by creating operational best practices, facilitating adoption, and optimizing AI performance.

Education

• Georgia State University

  Bachelor of Business Administration (B.B.A.)

  2008 — 2012

• University of North Carolina at Wilmington

  Master of Business Administration - MBA

Skills

• Account Management
• Underwriting
• Risk Management
• Insurance
• Leadership
• Property & Casualty Insurance
• Microsoft Office
• Claims Management
• Sales
• New Business Development
• Sales Management
• Life Insurance
• Customer Service
• Team Building
• Time Management