Justin Pavlica

About Justin Pavlica

As Director, Business Application Owner at USAA, I oversee a $14 million portfolio…

Experience

1. Director, Business Application Owner

   USAA

   Sep 2020 — Present

   Leads a matrix team of risk & control professionals, analysts, developers, and business process owners in the planning, oversight and delivery of a $12.5 million portfolio of insurance risk, controls, billing process, payments technology, Internal Controls Over Financial Reporting (ICFR), system access, and data capabilities. Responsible for the identification, mitigation and management of risk, financial performance, and quality of USAA’s Property & Causality Billing and Dividend Business Applications which process over $27 billion in transactions annually. Through the analytical review of data, risk tolerance, business rules, regulatory requirements and processes, directs the continuous improvement of operational efficiencies and the identification of new and emerging risks. Leads an Agile Release Train using agile development methodologies to deliver against a solution backlog of features on an aggressive technology modernization and risk reduction timeline, monitors KPIs and evaluated tradeoffs, while communicating key milestones and emerging risks to senior management.

Education

• Florida Institute of Technology

  Master of Business Administration (M.B.A.), Business Administration and Management, General

• University of South Florida

  Bachelor's Degree

Skills

• Customer Service
• Leadership Development
• Management
• Process Improvement
• Salesforce.com
• Microsoft Office
• Change Management
• Supervisory Skills
• Strategic Planning
• Military Logistics
• Team Building
• Program Management
• Veterans
• Risk Management
• Weapons
• Operational Planning
• Military
• Command
• Leadership
• Sales
• Microsoft Excel
• Cross-Functional Team Leadership
• Organizational Leadership
• Human Resources
• Physical Security
• Tactics
• Crm
• Operations Management