Justin Ostrynski

Director of People and Culture Development @Hendricks Commercial Properties

Madison, WI, US
EMAILS
j••••••••@hendricksgroup.net
MOBILE NUMBERS
+17•••••••28

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WORK HISTORY

Jul 2025 — Present

Director of People and Culture Development @Hendricks Commercial Properties

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I lead enterprise-wide people development and culture strategy across hospitality, food & beverage, and corporate teams — building scalable learning infrastructure while shaping a cohesive culture strategy designed to strengthen leadership capability and improve employee engagement.I partner closely with executive operations leaders and frontline teams to translate business needs into practical, measurable development and culture initiatives that support long-term organizational growth.Key focus areas and impact to date:• Leading the implementation of the organization’s first enterprise Learning Management System, achieving 95% implementation and adoption during initial rollout• Building structured, role-based learning pathways and onboarding frameworks to improve frontline readiness and leadership effectiveness• Designing and activating cohesive culture initiatives aligned to organizational values and leadership behaviors• Tying culture strategy directly to engagement metrics, contributing to a 5% increase in employee engagement• Establishing KPI frameworks to measure the ROI and business impact of people development and culture initiativesMy focus is not just delivering training programs — it’s building sustainable people and culture infrastructure that drives measurable performance and engagement outcomes.This role sits at the intersection of people, performance, and purpose—elevating how our teams lead, grow, and thrive across the organization.

EDUCATION

2005 — 2010

University of North Carolina at Charlotte

Bachelor of Arts (BA), Education

SKILLS

Food & BeverageSales OperationsCustomer ServiceCustomer SatisfactionTrainingPublic SpeakingMarketingSalonsSalesPraise & WorshipHospitality ManagementLeadership DevelopmentVoice OverSocial MediaTanningSales ManagementBroadcastingLeadershipRetailCustomer OrientedMiddle SchoolEducationCoachingHuman ResourcesRecruitingTeam BuildingManagementCommunication

ABOUT JUSTIN OSTRYNSKI

I’m a purpose-driven people strategist with 17+ years of experience spanning education, frontline operations, and corporate HR. My journey started in the classroom as a high school English teacher, where I learned the power of communication, empathy, and individual potential. Since then, I’ve led large-scale employee engagement strategies, culture initiatives, and leadership development programs for industry leaders like Krispy Kreme and Chick-fil-A. At my core, I build cultures that connect—using storytelling, structured listening, and development frameworks to improve retention, engagement, and performance. I currently serve as Senior Manager, U.S. People Experience at Krispy Kreme, where I lead national people strategies reaching thousands of employees. From launching a frontline comms tool with 95% engagement to founding the first-ever cross-functional Culture Council, I take pride in turning strategy into impact. I’m a Certified Gallup StrengthsFinder Coach, known for creating learning experiences that inspire growth. Whether I’m coaching leaders, building L&D ecosystems, or tracking KPIs to measure cultural ROI, I stay grounded in human-centered design and cross-functional collaboration.

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