Justin Oneil
Building the people and systems that keep enterprise networks running.
- Role
- Network Support Manager at Cisco Meraki
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Justin Oneil
I love driving results. But I love building teams that have fun doing it even more. You don’t get a dream team, you build one.Over the past decade at Cisco Meraki, I’ve led and developed multiple teams of talented Technical Support Engineers and emerging leaders. My passion lies in coaching people to think differently, helping them find confidence in complexity, clarity in chaos, and pride in progress. I believe leadership isn’t about being the smartest person in the room; it’s about creating a space where others can thrive, grow, and win together.I’m obsessed with building things that last. Quality programs, onboarding frameworks, leadership development tracks that have shaped how entire support organizations operate. Systems that scale beyond any one team. Results that outlast my involvement.
Experience
Network Support Manager
Jan 2019 — Present · San Francisco, CA, US
Lead and developed multiple Team Leads overseeing over 30 Technical Support Engineers. Focused on cultivating the next generation of leaders through mentorship, structured feedback, and data-driven performance coaching. • Leadership & Development: Built and scaled leadership development programs that emphasize coaching, self-awareness, and operational accountability. Partnered with emerging leaders to strengthen decision-making, delegation, and people-first management skills. • Quality & Operational Excellence: Designed and implemented a Quality Assurance framework to measure customer experience and consistency across teams, improving calibration accuracy and reducing performance variance. • Operational Management: Integral in annual and holiday staffing strategy, ensuring global coverage, balanced workloads, and sustained service quality during high-volume periods. • Execution & Results: Drive and deliver on departmental OKRs focused on quality, efficiency, and leadership readiness, ensuring alignment between team performance and organizational priorities. • Culture & Inclusion: Foster a culture of psychological safety, learning, and growth that aligns with Cisco Meraki’s mission to simplify technology and empower people through networking innovation.
Education
Alfred State College - SUNY College of Technology
Bachelor's Degree, Information Technology-Network Administration
Alfred State College - SUNY College of Technology
Associate's Degree, Computer Information Systems
Skills
- Public Speaking
- Technical Support
- Active Directory
- Basic Linux
- Cisco Meraki Mr
- Wireshark
- Wireless Networking
- Vlans
- Cisco Meraki Mx Security Appliance
- Troubleshooting
- Basic Gnu/Linux
- Windows Xp, 7 and 8
- Os X
- Acls
- Windows 7
- Hsrp
- Html
- Vtp
- Networking
- Ipv6
- Basic Javascript
- Linux
- Stp
- Cisco Switches
- Vmware
- Basic Xml
- Computer Hardware
- Eigrp
- Basic Php
- Cisco Routers
- Ospf
- Cisco Meraki Ms
- Css
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