Justin Moore

Final Mile Manager @Arhaus

Houston, TX, US

Oversee daily operations and performance of third-party logistics (3PL) partners to ensure service level agreements (SLAs), operational KPIs, and customer expectations are consistently met. • Act as the primary liaison between internal business units and 3PL providers, managing communication, service escalations, and operational initiatives. • Monitor, analyze, and report on 3PL performance metrics such as on-time delivery, inventory accuracy, order fill rate, shipping accuracy, and warehouse productivity. • Collaborate with 3PL partners to resolve operational issues, including inventory discrepancies, service delays, and capacity constraints. • Lead operational reviews, business performance meetings, and quarterly business reviews (QBRs) with 3PL providers and internal stakeholders. • Manage operational budgets, freight costs, and vendor invoicing processes, ensuring accuracy and cost control.

University of Missouri-Columbia

Bachelor's degree, Parks, Recreation and Leisure Studies (Sport Management)