Justin Minyard

About Justin Minyard

With over 17 years of experience with the same employer I’ve grown my skills in risk management, process improvement, data analysis, loan underwriting, leadership, and team development to solve business challenges with solutions that make operations more efficient, reduce costs, and improve end user experiences. Proficient in SQL for business analytics, I use data analysis to make informed decisions, identify important trends, and plan strategically. I also have a knack for aligning efforts with an organization’s mission and vision, shaping and executing strategies for growth and sustainability.I’m open to new opportunities in the banking industry or making a move to a new industry that can leverage my skills and expertise.

Experience

1. Process Improvement Consultant

   PNC

   Oct 2022 — Present · Huntsville, AL, US

   Lean Six Sigma- Utilizing DMAIC methodology to address issues in Retail Lending Servicing Operations.•Process Analytics- Evaluating current processes across consumer retail lines of business.•Data Collection- Gathering data/metrics to assess existing process performance.•Stakeholder Collaboration- Work closely with bank staff to understand their roles, challenges, & perspectives on current processes.•Problem Identification- Identifying key issues & challenges within existing processes that hinder efficiency, customer satisfaction, or compliance.•Recommendation Development- Devise & propose solutions for process improvements, considering best practices & industry standards.•Implementation Planning- Develop detailed plans for implementing recommended changes, including timelines, resource requirements, & potential risks.•Technology Integrations- Exploring & recommending technology solutions that can enhance process efficiency & effectiveness.•Change Management- Develop strategies for managing organizational change related to process improvements, including communication plans & training programs.•Performance Metrics- Establishing measurable performance indicators to track the success of implemented changes & assess their impact.•Regulatory Compliance- Ensuring all proposed changes adhere to relevant banking regulations & compliance standards.•Monitoring & Evaluation- Regularly monitoring the implemented changes, gather feedback, & evaluate their effectiveness over time.•Documentation- Maintaining comprehensive documentation of processes, changes, & performance metrics for future reference & audits.•Training & Development- Providing training sessions for bank staff to familiarize them with new processes, tools, & procedures.•Continuous Improvement- Fostering a culture of encouraging teams to identify & address ongoing challenges & opportunities for optimization.•Customer Focus- Ensuring process improvements align with enhancing customer experience.

Education

• Arkansas Northeastern College

  Associate’s Degree, Business Administration and Management, General

  2003 — 2004

• Athens State University

  Bachelor’s Degree, Human Resources Management

  2013 — 2017