Justin Michelson
Customer Insights & Operations Analyst | Project Management | Energy
- Role
- Senior Analyst, Customer Insights at National Grid
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Justin Michelson
I’m a Senior Analyst, Customer Insights at National Grid, where I focus on customer experience operations, and strategic process improvement within the energy space. I enjoy connecting business goals with customer needs to help teams operate more effectively and deliver better customer experiences.Throughout my career I’ve led cross functional, data driven initiatives across customer success, operations, product, sales, and technology teams. My work has centered on streamlining workflows, improving retention, and building scalable systems that support long term growth and customer satisfaction.With a background in economics and sustainability, I’m drawn to mission driven organizations working to solve meaningful energy and climate challenges. I thrive in roles that blend customer operations, program or project management, and strategic execution, especially in collaborative environments where the work leads to real, measurable impact.I’m always happy to connect with people and teams working to build smarter, more sustainable solutions!
Experience
Senior Analyst, Customer Insights
Jan 2026 — Present
Education
Providence College
Bachelor's Degree, Economics
2015 — 2019
DIS - Study Abroad
Sustainable Development in Northern Europe
2017
Providence College
Independent Study Project (Fall 2018)
2018
Needham High School
High School Diploma
2011 — 2015
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