Justin Lopez

About Justin Lopez

Director-level operations leader focused on building scalable systems, improving…

Experience

1. Manager of Operational Excellence

   Case Facilities Management Solutions

   Sep 2024 — Present

   Responsible for managing the planning, design, and implementation of training programs, with the primary goal of driving Case FMS technology adoption, adherence, and rigor with all users.• Responsible to drive visibility on operating model performance and implement strategic initiatives to ensure optimal efficiency and effectiveness.• Provide engaging communication and content to encourage employee utilization of the tools available to drive success and scalability in business. • Develop, prioritize, and execute business process excellence and continuous improvement initiatives to support core operations. Measure the effectiveness of the initiatives and provide management visibility to management.• Identify best practices and create Standard Operating Practices (SOPs) across the delivery platform.• Develop and monitor operational metrics to track performance and goal achievement.• Lead efforts to identify barriers to operational success and drive solutions to address business needs and ensure customer satisfaction.• Implement new processes by partnering with the Learning and Innovation Manager to develop effective training.

Education

• Bowling Green State University

  Bachelor's degree

Skills

• Social Media
• Marketing Communications
• Social Media Marketing
• Advertising
• Marketing
• Market Research
• Facebook
• Marketing Strategy
• Powerpoint
• Microsoft Office
• Microsoft Excel
• Marketing Research
• Teamwork
• Photoshop
• Customer Service
• Event Planning
• Social Networking
• Public Relations
• Microsoft Word
• Digital Marketing
• Microsoft Powerpoint