Justin L.
Software Engineering Manager @Replicant
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WORK HISTORY
Software Engineering Manager @Replicant
San Francisco, CA, US
Replicant.ai is a leader in Conversational AI, transforming the call center industry through cutting-edge voice and chat automation. As Engineering Manager, I lead the Delivery Engineering team through a period of rapid innovation and scale, driving the successful implementation of low latency, real-time AI agents for enterprise customers- Partnered with Product and Design to define and implement response-quality (hallucination) safeguards for LLM-driven agents, improving accuracy and trust of our AI agents- Led the end-to-end delivery of production-grade conversational AI agents (chat and voice), from requirements through UAT and launch, enabling enterprise customers to automate high-volume customer interactions with measurable business impact- Introduced and operationalized AI-assisted development tooling and workflows that significantly increased individual engineer productivity and delivery velocity- Drove the integration of OpenAI LLM capabilities by coordinating closely with core platform teams, expanding the scope and intelligence of Replicant’s AI agents- Collaborated with engineering leadership to establish the future vision for Replicant’s iPaaS integration platform, ensuring scalability and extensibility- Manage a team of 12 forward deployed engineers and QA professionals, fostering a culture of ownership, collaboration, and continuous improvement- Strengthened team capabilities through consistent, actionable feedback and mentorship, raising technical and operational maturity- Worked closely with Product and Design teams to evaluate RFPs, influence design feasibility, and shape product direction to meet customer needs- Consistently delivered high-impact customer implementations on time and within scope, balancing velocity with quality and business value.
EDUCATION
Fort Richmond Collegiate
High school diploma
Manitoba Institute of Trades and Technology
Microcomputer Systems Technician, Computer Science
RRC Polytech
Computer Analyst/Programmer, Computer Science
ABOUT JUSTIN L.
I’m a software engineering leader with 14+ years of experience building scalable cloud systems, leading high performing distributed teams, and delivering products used by millions worldwide. My career began as a software engineering, where I developed a reputation for tackling the problems others couldn’t; from reverse engineering legacy systems to architecting modern, cloud native platforms.Over the years, I’ve led transformations in industries ranging from SaaS and AI driven customer experience to online travel, guiding teams through complex technical challenges while keeping people and collaboration at the heart of the process. I believe that the best results come from combining strong technical foundations with an empowered, engaged team.Today, I thrive on bridging business goals with engineering execution, whether that’s scaling global infrastructure, integrating emerging technologies like LLMs, or streamlining processes to free teams from repetitive work. My focus is on delivering impactful solutions, fostering continuous growth, and ensuring that the teams I lead are as proud of the journey as they are of the end result.
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