Justin Johnkins

About Justin Johnkins

Information Technology Engineer/Architect ProfessionalMulti-certified team-oriented information technology professional with over 14 years of experience supporting a global footprint of customers in a medical device company(11+ years) as well as contracting(3+ years). Expert in gathering, analyzing, troubleshooting, and resolving technical support issues to address business needs and maintaining a high degree of customer satisfaction. Always keen on not only solving technically complex problems but also putting enough time and energy to ensuring that it’s done right the first time.Expertise & Support Highlights- Network & Systems Administration- Active Directory Management and Support- Group Policy Object (GPO) Administration - SCCM Administration- SCCM Software packaging for deployment- Desktop Engineering / Desktop Architect - Operations Manager- Microsoft Deployment Toolkit (MDT)- Hyper-V- Microsoft Cert: Azure Administrator Associate- Microsoft 365 Cert: Modern Desktop Administrator Associate - Microsoft Operating Systems to Windows 10- Microsoft Office up to 2019 & 365- VMware vSphere 6- Change Control Board Decision Maker- Systems Security & Disaster Recovery Planning- Basic Microsoft Exchange Administration- SonicWall Spam Filter Administration- Technical Writing (Manuals/System Specs)- iPhone\\iPad & Blackberry support- Avaya Phone Systems- Polycom Video Conferencing & RSS- Citrix XenApp/Xen Desktop 6.5, 7.15 & 1912

Experience

1. Manager-service Delivery (Systems & Citrix Eng Admin, Desktop Eng, Operations Mgr, Azure Admin

   Cognizant

   Oct 2019 — Present · US

   Employee of Cognizant, who is contracted to projects for clients under various titles listed above to be the subject matter expert for the given project, giving suggestions to improve current procedures at client’s site, while managing a team of Engineers to carry out tasks.Cognizant Roles included & Responsibilities included- Designed, implementation and maintenance of a computer imaging strategy going from Windows 7 to Windows 10 upgrade via MDT & SCCM, created packages, support task sequence architecture and oversaw the progress made by technicians- Design custom scripts and automation for software deployments- Created SCCM packages to deploy to Workstations and Servers to bring them up to date- ServiceNow incident manager, configured ServiceNow templates for common service requests- Site assessments for S.O.W. writing, documenting current infrastructure- Upgraded & rebuilt 400 servers from Windows servers to 2019- Met with application owners and business units to coordinate upgrades and test compatibility- Developed a plan to perform the upgrades with no down time for the servers in production- Admin to Citrix XenCenter, AWS, Citrix Director and VmWare vSphere- Managed and Maintained Citrix Servers, PVS servers and golden image templates, VDI gold images, MCS images, published Citrix desktops & apps- Fixed an issue they were having of PCs losing domain trust relationship issues- Trained existing Desktop Engineering Department on how to prepare and maintain the Windows 10 golden image for capture and deployment to mitigate problems in the future- Created a logic app to send an email for expired and near expiration secret codes in Azure- Set up multi-Geo Tenant for client- Migrated Office 365 accounts to other countries/Geo locations- Migrated SharePoint sites to other countries/Geo locations- Coordinated with leadership on timing of migrations so that there were no interruptions to business.

Education

• DeVry University

  Bachelors in Networking Communications Management, Technical Mangement, Networking, System Adminstration

  2004 — 2009

Skills

• Visio
• Sharepoint
• Leadership
• Project Management
• Help Desk Support
• Program Management
• Cross-Functional Team Leadership
• Disaster Recovery
• Process Improvement
• Quality Assurance
• Business Intelligence
• Team Leadership
• Erp
• Strategic Planning
• IT Management
• Order Management
• Budgets
• Software Documentation
• Sdlc
• Management