Justin Jarose

About Justin Jarose

Proven Senior Management leader with more than 20 years experience of managing different…

Experience

1. Director of Sales Operations

   Marriott International

   Mar 2015 — Present

   Monitors the development and implementation of departmental strategies and ensures implementation of the service strategy and business initiatives. Directs management’s efforts to achieve service excellence, verify associate satisfaction, and focus on increasing reservation conversions. Directs management’s efforts to maximize the financial performance/cost per reservation of the Reservation Sales and Customer Care department. Develops and revises policies and procedures as necessary. Develops and implements site strategies that deliver reservation services to meet or exceed the needs and expectations of our customers and associates and maximize the financial performance.

Education

• Midland University

  Bachelor's Degree, Marketing and Management

  1996 — 1999

Skills

• Training
• Management
• Problem Solving
• Sales Process
• Multi-Channel Marketing
• Direct Marketing
• Team Building
• Leadership
• Program Management
• Call Centers
• Call Center Architecture
• Customer Service
• Sales Operations
• Account Management
• Database Marketing
• Customer Experience
• Coaching
• Strategic Partnerships
• Call Center Administration
• Strategy
• Customer Retention
• Customer Satisfaction
• B2b
• Customer Relations
• Strategic Planning
• Process Improvement
• Customer Acquisition
• Crm
• Cross-Functional Team Leadership
• Analytics
• Lead Generation
• Call Center Development