Justin Jacobs

WORK HISTORY

SKILLS

ABOUT JUSTIN JACOBS

As a Technical Account Manager Level with over 8 years of account management experience and 2 years in Linux Administration, I\'ve developed a deep understanding of the cloud environment\'s intricacies and customer needs. As a Service Delivery Leader at Palo Alto Networks, I am dedicated to enhancing client experiences through tailored, security-focused cloud solutions.My journey in cloud services began at Rackspace Managed Cloud, where I engaged with a diverse array of enterprise-level customers. This role refined my ability to adapt my technical knowledge to suit various audiences, from C-level executives to system administrators and project managers, ensuring they grasp the full value of our services.Before transitioning into account management, my career started with a 6-month tenure as an Email Administrator at Rackspace. This period was pivotal, as it highlighted my natural propensity for nurturing long-term customer relationships and comprehending their unique challenges.My commitment to customer success and team collaboration has been consistently acknowledged through numerous awards and a consistently high-performance rating over the past four years. Colleagues, peers, and supervisors have recognized my servant-leadership approach and dedication to going above and beyond in my role.I firmly believe that positivity is a key driver of success. Embracing the idea that life is 10% what happens to us and 90% how we respond, I strive to infuse a positive, refreshing energy into every team I\'m part of. You can count on me to meet and exceed expectations with a proactive and optimistic outlook.