Justin Hendriks
Human Resources Manager @goeasy Ltd.
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WORK HISTORY
Human Resources Manager @goeasy Ltd.
Mississauga, ON, CA
HR leader supporting 800+ employees across operational business units and corporate functions while leading direct reports and partnering with executive leadership on talent and workforce strategy.• Strategic Talent Management: Partnered with executive leaders to revamp enterprise performance management and succession planning, reducing underperformance by 36% and increasing ratio of high-potentials by 24% • Organizational Transformation & Change Management: Supported business transformation of a business unit through org and job re-design, creating change management plans and shifting the culture to embrace innovation to improve operating margin• HR Leadership: Mentored and coached HRBPs and indirect reports to resolve complex employee relations challenges, aligned their priorities to the needs of the business, and provided coaching and feedback to improve HR delivery• Executive-Level Consulting: Regularly delivered Quarterly Business Reviews to executives using visual dashboards, analytics, and workforce insights to assess state of human capital and influence buy-in for decision-making • People Analytics: Built statistical prediction models to analyze drivers of turnover and performance; insights informed workforce planning and leadership investment.• Process Optimization & Governance: Codified all HR processes and led the creation of a new Code of Conduct, approved by the Board of Directors.• Program Execution: Led execution of core HR programs in assigned business units (performance reviews, talent reviews, engagement surveys, succession planning) while overseeing the HR ticketing portal for HR support• Engagement & Culture: Increased business unit employee engagement from 80% to 85% and boosted management satisfaction
EDUCATION
Boston University
Master of Business Administration - MBA
Seneca Polytechnic
Ontario College Graduate Certificate, Human Resources Management
University of Toronto
Foundations of Project Management Course, School of Continuing Studies
Brock University
Bachelor of Arts (Honours), Human Geography
ABOUT JUSTIN HENDRIKS
I\'m a senior HR Leader with over a decade of experience in human resources across high-growth and multinational environments, spanning finance, retail, and manufacturing. I bring a unique combination of global HR experience, analytical insight, and business acumen. With over a decade of progressive HR leadership across U.S. and Canadian operations, I’ve developed the ability to navigate complex organizational challenges while staying grounded in both data and strategy. I leverage people analytics to uncover trends, model scenarios, and drive evidence-based decisions—and my MBA training has further strengthened my ability to align HR initiatives with financial and operational goals. This blend of experience, insight, and execution allows me to deliver people strategies that create measurable business value.Specialties: Employment Law (Canada and US), Talent Management, HR analytics, Strategic Workforce Planning, Employee Relations, Culture, Organization Transformation, Recruitment, Leadership Coaching, Change Management, and Project Management.
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