Justin Hastings

About Justin Hastings

Product leader with 6+ years of experience shaping both customer-facing and agent-facing experiences that reduce fraud risk, enhance trust, and scale service operations across large user bases. I bring a strong technical foundation and a passion for connecting design, data, and business outcomes to deliver high-impact, human-centered products.At Capital One, I currently lead end-to-end product strategy for both digital fraud tools and the agent platforms used by servicing teams when customers call in — driving alignment, automation, and streamlined processes across channels. I’ve built and scaled self-service platforms, standardized agent workflows, and accelerated delivery by introducing component-based frameworks.My background spans fintech and national security, engineering and product, customer delight and operational efficiency — with a focus on building scalable systems that serve real people.I’m always excited to collaborate on mission-driven work where strategy, empathy, and execution intersect.

Experience

1. Senior Manager, Product Lead, Fraud Servicing & Product Strategy

   Capital One

   Jan 2024 — Present · New York, NY, US

   Lead end-to-end product strategy across customer-facing self-service tools and agent-facing fraud platforms, ensuring seamless digital and human-assisted servicing for a national customer base- Partner across fraud operations, risk, and legal to standardize and automate agent workflows, reducing complexity and enabling consistent experiences across channels- Introduced a component-based, rules-driven UI framework to accelerate delivery and improve design consistency across tools used by both customers and agents- Guided a team of 4 PMs through roadmap development, strategic prioritization, and delivery

Education

• Vanderbilt University

  B.S. Computer Science, Minor: Engineering Management