Justin Gaffney

About Justin Gaffney

Experienced Senior Vice President in Sales Service and Fleet Management with a demonstrated history of working in the automotive industry. Strong entrepreneurship professional skilled in Negotiation, Business Planning, Operations Management, Sales, and Customer Relationship Management (CRM).

Experience

1. Operations Manager

   Custom Truck One Source

   Jul 2025 — Present

   A key aspect of the role involves managing staff effectively to ensure that all teams operate cohesively and productively. The Operations Manager ensures adherence to quality and safety standards, thereby maintaining compliance and fostering a safe working environment. Additionally, vigilant monitoring of budgetary constraints and payroll management is crucial to maintain financial health and operational sustainability.Coordination of the parts supply chain and rental efficiency forms an integral part of the responsibilities, ensuring that inventory levels meet demand without unnecessary surplus, and that rental equipment is managed effectively to maximize utilization and revenue generation.Supporting the sales department is another critical function, facilitating smooth operations and contributing to revenue growth. The Operations Manager also manages facility presentation to uphold the company’s professional image, which is vital in fostering trust and confidence among clients and stakeholders.Leadership and communication are essential components of this role, demonstrated through the facilitation of team meetings aimed at assessing progress and addressing challenges. This proactive approach ensures that issues are promptly resolved and that continuous improvement is embedded within the operational culture.In summary, the Operations Manager at Custom Truck One Source drives the coordination of multiple complex processes that include procurement, inventory control, production oversight, logistics, staff management, quality assurance, budgeting, supply chain coordination, sales support, facility management, and team leadership. This comprehensive scope is fundamental to sustaining operational excellence and achieving strategic business objectives.

Education

• CCRI

  Associate's degree, Business Administration and Management, General

  2010 — 2012

• Johnson & Wales University

  Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services

  2012 — 2014

• Johnson & Wales University

  Master of Business Administration - MBA, Business Administration and Management, General

  2014 — 2016

Skills

• Team Building
• Management
• Outlook
• Cpr Certified
• Organizational Leadership
• Supervisory Skills
• Time Management
• Training
• Telephone Skills
• Customer Service
• Fire Management
• Microsoft Word
• Inventory Management
• Powerpoint
• Microsoft Excel
• Instructor-Led Training
• Leadership
• Rescue
• Microsoft Office
• First Aid
• Research
• Data Entry
• Emergency Management
• Employee Training
• Phone Etiquette