Justin G.
Customer Success | Customer Experience
- Role
- Technical Customer Success Manager at Connecteam
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Justin G.
Results-driven Customer Success professional with 5+ years of experience delivering…
Experience
Technical Customer Success Manager
Aug 2025 — Present
Acted as the primary point of contact for B2B accounts (valued at $2K-$8K ARR), driving retention and ensuring timely issue resolution- Became a product expert to deliver personalized training and platform configurations, boosting adoption rates- Conducted onboarding sessions to align customer workflows with platform capabilities, increasing the time to value and driving account growth- Delivered tailored product demos to address customer pain points, influencing upsell opportunities and strengthening client relationships- Project-managed implementations initiatives including data migrations, integrations, workflow customizations to ensure go-live are a success and strong product adoption- Partnered with Product and R&D teams to translate client feedback into feature improvements and enhance user experience.
Education
Farmingdale State College
Bachelor's degree, Sports Management
2012 — 2017
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