Justin Fletcher
Service Design and User Research Manager @Capital One
Signup · Get unlimited contacts
WORK HISTORY
Service Design and User Research Manager @Capital One
Leading user research and consulting strategic design teams looking to improve how Capital One publishes, manages, finds, and uses internal data leveraged across the organization- Currently manage several long term research initiatives focused on reshaping the ways by which the organization manages its strategic data needs, with the primary goal of unifying largely disparate and decentralized internal systems- Engage closely with executive leadership to define and direct bench marking and analysis on a wide variety of products and service engagements impacting the user base- Defining user research best-practices and scaling research teams and personnel in a sustainable framework.
EDUCATION
University of Central Florida
Master of Arts (MA), Economic and Cultural Anthropology
High Point University
Bachelor of Science (BS), Psychology
SKILLS
ABOUT JUSTIN FLETCHER
I build and direct teams of quantitative and qualitative researchers focused on enhancing the user experience across a variety of technologies and digital services.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.