Justin Elder
Analytics Consultant | Data Analytics & Contact Center Optimization | SQL • Power BI • Databricks | USMC Veteran
- Role
- Senior Data Analyst at Northwestern Mutual
- Location
- Smyrna, GA, US
- LinkedIn followers
- 500 followers
About Justin Elder
I’m a data analytics consultant with deep roots in the contact center industry, helping organizations turn complex data into actionable insights that produce measurable results. From startups to global enterprises, I specialize in leveraging speech analytics, operational metrics, and customer feedback to improve performance and customer experience.I’ve led initiatives integrating speech, CRM, and survey data into cloud platforms like AWS and Databricks, building scalable pipelines and interactive Power BI dashboards that enable timely, informed decision-making. By combining these with AI-powered tools like AI Insights, I’ve helped automate the interaction analytics process, accelerating insight delivery and reducing manual effort.My competitive advantage lies in building effective analytics frameworks and aligning data strategies with real-world goals. I bring hands-on experience with SQL, working knowledge of Python, and a deep understanding that “analytics is something you do, not something you buy.” Technology is just the tool—true value comes from how you apply it.Outside of work, I’m constantly exploring the latest trends in analytics and AI. I genuinely love reading about data, upskilling myself, and staying ahead of the curve—because great analytics is both a profession and a passion.
Experience
Senior Data Analyst
Jun 2024 — Present
Education
Georgia State University
Bachelor’s Degree, Spanish Language and International Business
2012 — 2016
Hardaway High School
High School Diploma
2001 — 2005
Skills
- Spanish
- Spanish-Speaking
- Spanish-English
- Bilingual-English/Spanish
- Security Clearance
- Security
- Customer Service
- Inventory Management
- Inventory Control
- Supervisory Skills
- Management
- Sales Operations
- Veterans
- Training
- Hiring
- Human Resources
- Quality Assurance
- Training Coordination
- Project Management
- Leadership
- Microsoft Word
- Public Speaking
- Microsoft Office
- Team Building
- Microsoft Excel
- Vlookup
- Pivot Tables
- Speech Analytics
- Nice Call Recording
- Nexidia Interaction Analytics
- Sql Server Management Studio
- Sql
- Microsoft Sql Server
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