Justin Eckard

About Justin Eckard

Experienced ServiceNow Support Professional with a demonstrated history of working in the…

Experience

1. Application Support Analyst - Lead

   Huntington National Bank

   Jul 2016 — Present · Columbus, OH, US

   ServiceNow Development - ServiceNow Certified Systems Administrator - Responsible for organizing and managing regression testing during ServiceNow upgrades- ServiceNow Upgrade Implementer - Responsible for- Creating timelines for upgrades, QA regression testing, and user acceptance testing - Communicating these timelines to key business partners - Conducting smoke tests on the regression testing environment used during the cycle - Ensuring upgrade skips are resolved and documented - Providing documentation on new ServiceNow features - Analyzing known errors in the new version - Assessing any ACL changes in the new release - Leading QA testing across the platform - Overseeing user acceptance testing and securing sign-off from key stakeholders - Creating reports and dashboards for management and stakeholders- Hiring and Mentorship - Participating in the recruitment of ServiceNow QA team members - Creating onboarding documentation for new team members - Mentoring onshore and offshore resources, whether FTEs or contractors - Conducting year-end performance evaluations - Providing performance feedback to management- Quality Assurance in the ServiceNow environment - Managing stories through QA using Agile Management 2.0 - Creating manual and automated tests- Microfocus (HP) Application Lifecycle Management Administration

Education

• The Ohio State University

  Undergrad

  1995 — 1998

• Ohio Dominican University

  Bachelor’s Degree

  1999 — 2000