Justin Dumm

About Justin Dumm

With over 10 years of experience in operations management, project management, and healthcare delivery, I am a Senior Services Manager at Insight, a global leader in technology solutions and services. I lead a team of over 60 lab technicians, supervisors, and support personnel, responsible for providing forward deployment and sustainability services to our customers.My core competencies include manufacturing process improvement, team building, servant leadership, and communication and presentation skills. I collaborate with customers and deployment managers to manage capacity, execute new processes, and adapt to ever-changing customer requirements. I also identify and implement process improvements by tracking errors, conducting thorough investigations, and implementing effective solutions. Additionally, I work with the upper management team to develop fireproofing activities that were used company-wide for process improvement purposes. My mission is to drive manufacturing efficiency and customer satisfaction, while coaching and developing others to achieve their professional and personal growth.

Experience

1. Senior Services Manager

   Insight

   Aug 2022 — Present · Lewis Center, OH, US

   I led a team of over 60 lab technicians, supervisors, and support personnel, responsible for providing forward deployment and sustainability services. My role involved close collaboration with customers and deployment managers to manage capacity, execute new processes, and adapt to ever-changing customer requirements. I also identified and implemented process improvements by tracking errors, conducting thorough investigations, and implementing effective solutions. Additionally, I worked with the upper management team to develop fireproofing activities that were used company-wide for process improvement purposes.

Education

• University of Phoenix

  Bachelor of Science in Management, Management

  2007 — 2009

• Mount Aloysius College

  Associate of Science (A.S.), Physical Therapy Technician/Assistant

  1995 — 1997

• Franklin University

  Master of Business Administration - MBA, Business Administration and Management, General

  2019 — 2020

Skills

• Home Care
• Orthopedic
• Healthcare Management
• Sports Medicine
• Practice Management
• Clinical Research
• Process Improvement
• Management
• Team Building
• Revenue Cycle
• Physical Therapy
• Public Speaking
• Sports Injuries
• Healthcare
• Coaching
• Rehabilitation